Shipping policy

ORDER PROCESSING:
Please allow 2-3 to process your order. Expect an email within 2-3 days to let you
know your order is on the way!

STORE PICKUP - Ben Robinson Guitars  1744 Highway 61  Mendon IL 62351
Orders can be picked up during posted business hours. An email will be sent when your order is ready for pickup

FLAT RATE SHIPPING
Orders are generally shipped within 2-3 days using UPS or USPS.  We do not ship outside of the United States of America.  Please contact us directly if you want to ship outside the US.  

DOMESTIC SHIPPING RATES AND ESTIMATES:
For calculated shipping rates: Shipping charges for your order will be calculated and
displayed at checkout.
For simple flat rate shipping: We offer $X flat rate shipping to [list countries].
You can also emphasize any free shipping thresholds you offer (e.g. free shipping for orders
over $75).

REFUNDS,, RETURNS AND EXCHANGES
We accept returns up to 7 days after delivery on guitars and 30 days after delivery on branded merch itesm, if the item is unused and in its original
condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible
at benrobinson@playaBRguitar.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.  If you have any further questions, please don't hesitate to contact us at benrobinson@playaBRGuitar.com